Topic: Sq5 not booting | Allen & Heath Digital Community

Sq5 not booting

Tagged: fahlt, Sq5

This topic contains 3 replies, has 3 voices, and was last updated by KeithJ A&H 2 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)

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2023/02/15 at 5:25 pm #111547

Ahmed
Participant

My sq5 is not booting.

When I switch on, the ambient led light comes on.

The green led of mic/channel 5,6,7 and 8 light up sequentially and this continues forever.

Please help

2023/02/15 at 7:47 pm #111549

KeithJ A&H
Moderator

Hi @ahmed

This suggests the firmware is not loading and may have been corrupted somehow.
The unit has gone into a mode where it’s checking the SQ-Drive port for firmware to reinstall.
Please try downloading a fresh copy of the latest firmware for your SQ-5 (https://www.allen-heath.com/sq-series/sq-5/#software) then format a USB drive to FAT32 (as you will not be able to format in the console) before placing the unzipped firmware file in the root of the drive, safely eject and then connect it to your SQ.

If you’re still having trouble, please contact us using support.allen-heath.com

Thanks,
Keith

2023/03/17 at 6:22 am #112030

jeanengel
Participant

Hi there,

We have had an SQ5 for less than a month now and have the same issue…we’ve done the firmware update a few times and it still doesn’t switch on.

Please help

2023/03/17 at 10:44 am #112034

KeithJ A&H
Moderator

@jeanengel

Sorry to hear this.
You can contact us directly for help using support.allen-heath.com, or, especially being that the unit is brand new, contact your local dealer or distributor to have it looked at, sorted and back to you ASAP.
The full list of our distribution partners can be found here – https://www.allen-heath.com/where-to-buy/

Thanks,
Keith.
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