SQ5 crashing during the show

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This topic contains 3 replies, has 3 voices, and was last updated by Profile photo of CulturaBe CulturaBe 4 years, 1 month ago.

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  • #89592
    Profile photo of CulturaBe

    I was doing a show with an SQ5 this weekend and had a crash in mid-show. Audio was still working but I had no control of the mixer. I had to turn off the PA system and then turn the mixer off and on again. After a few minutes this happened again and had to cut the show to reboot. Both times I was using an Ipad with SQ MixPad app, I don’t know if that would be a factor to consider. After that I disconnected the network router and the mixer worked fine for the rest of the show.
    This had happened with this mixer in the past. I updated the firmware and thought the problem was fixed (until today). I have the lastest version of the firmware (v.1.4.4). What can be the problem? Thanks.


    Profile photo of Andre S
    Andre S

    Hi CulturaBe,

    I had the same crash a while ago. It was due to a too slow WiFi Router, a very cheap model. I then bought a much more potent dual band Router (120€). Using mostly the 5GHz band. After that, I had no more crashes…

    Hope that helps.

    Profile photo of SteffenR

    this is not a real crash since the audio part is still working

    it is a hang within the control network
    this could have many possible reasons
    if the network is overloaded the UI is freezed

    normally this should stop if you unplug the router

    Profile photo of CulturaBe

    Thanks a lot for the replies! I will try changing the router and see if that works.

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