sq4you loses channel assignments

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Nicole A&H Nicole A&H 1 month ago.

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  • #89857
    Profile photo of goosebumps
    goosebumps
    Participant

    Hi All,

    We have an SQ5 table with a wifi router which we use to control our individual monitor mixes using the sq4you app. Every new gig several of us miss faders in our assignments in the sq4you app. For me it is always the same 4 faders. The fader settings are good when I reassign them to a group in the app. It happens on both the iOS and android apps.

    We’ve tried saving the show on the table a number of times. We’ve also tried re-installing the sq4you apps. Both don’t work.

    Does anybody know why this happens or how to solve this?

    Cheers,
    Tom

    #89883
    Profile photo of Nicole A&H
    Nicole A&H
    Moderator

    Hi Tom,

    Sorry to hear you are having trouble with this.

    This certainly isn’t expected behaviour.

    Please can you submit a ticket at support@allen-heath.com so that we can look into this further with you.

    Kindest Regards,
    Nicole

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