SQ Windows distorts/burbles but DAW all OK

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This topic contains 5 replies, has 3 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 months, 1 week ago.

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  • #90537
    Profile photo of BRS
    BRS
    Participant

    I’ve had this from the get go.

    My S5 is great using Reaper – everything works fine, no issues that I’ve experienced so far.

    But it does not work well with Window’s sounds. Youtube videos, local playback stuff with VLC, Spotify etc. etc. all suffer from a digital distortion. It’s worse when I set the Windows sound device to 16Bit and better when it’s set to 96KHz 24 bit (which is what the desk runs at) but it’s still there big time. I can’t see any way to change the buffer settings for the SQ as a Windows device.

    I only have one sound device – the SQ. If I disconnect and connect a cheap Behringer box (UMC22), everything is fine everywhere.

    I looked on the forums and found something under QU but no resolutions in there. My old QU24 didn’t have this problem on my system, just the SD5.

    I could route the Behringer through my SQ5 and set that in Windows but that is fiddly and seems a shame.

    #90538
    Profile photo of Steffen R
    Steffen R
    Participant

    XP? Vista?
    ASIO or WDM?

    #90539
    Profile photo of BRS
    BRS
    Participant

    Windows 10
    WDM (not sure how you’d use ASIO for Windows)?

    In Reaper it’s ASIO.

    Buffer set to 1024 – tried setting it higher but it just reverts.

    #90541
    Profile photo of Steffen R
    Steffen R
    Participant

    Settings for ASIO and WDM are different
    buffer settings in the SQ control panel not affect WDM

    do you use USB 3 or 2?
    try to use an USB 2.0 port

    some USB3.0 implementations are very poor

    #90556
    Profile photo of BRS
    BRS
    Participant

    USB2.0

    I’ve tried different sockets, a 3rd party USB card, the ones on the motherboard, the ones on the front and three different USB leads. All the same 🙁

    Thank you for trying to help!!

    #90558
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi BRS,

    I recommend going through the troubleshooting article here: http://support.allen-heath.com/Knowledgebase/Article/View/troubleshooting-issues-with-the-sq-usb-b-interface

    If you still have the problem, please go to support.allen-heath.com to start a support ticket.

    Thanks!
    Alex

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