SQ screen froze today

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of ioTon ioTon 10 months, 1 week ago.

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  • #91872
    Profile photo of jes89
    jes89
    Participant

    Had my screen freeze today while on the EQ processing screen with RTA display (might be the cause) but it froze. Luckily audio still passed and I could finish recording, had to press the power button and restart which fixed it. Will there be a firmware update soon to address this?

    #91891
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Jes89,

    This may be the same behaviour as this post: https://community.allen-heath.com/forums/topic/v1-5-bug-found

    As Keith said in that post:

    Hi all,

    Thank you to those of you who contacted us with details about this bug.

    It does look scary, but only affects the output (display) of the touchscreen.
    The audio, surface control and remote apps (SQ-MixPad and SQ4You) will all continue to function correctly.
    The touchscreen still even works for touch.

    We have now managed to reproduce it, and are currently working to get a fix out to you as soon as possible.

    Thank you for bearing with us on this one!
    Keith.

    Thanks!
    Alex

    #92672
    Profile photo of ioTon
    ioTon
    Participant

    Hi!
    In my case it was the same as said above.
    RTA on an EQ processing …
    Then I pressed the setup button …
    Freeze.

    Greetings dd

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