SQ remained locked after Hard Reset

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 4 years, 9 months ago.

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  • 2019/07/12 at 12:55 pm #85137
    Profile photo of dpnh
    dpnh
    Participant

    Hi guys,

    I need someone’s help as our mixing desk, an SQ6 remains locked in the SQ screen immediately after boot.
    Before that, we initialized the “Hard Reset” procedure, as described in the manual.
    Firmware version installed: Release V1.4.1

    If some of you experience something similar, please let me know.
    Or maybe if you know a line support number for Ireland please pm me.
    Thank you.

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    2019/07/14 at 8:38 pm #85197
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Dpnh,

    This may be a hardware issue with the console, please contact your local distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks! Alex

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