SQ Network Control Dropping

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This topic contains 9 replies, has 3 voices, and was last updated by Profile photo of Senny Senny 2 weeks ago.

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  • #85991
    Profile photo of Senny
    Senny
    Participant

    Sent my SQ for repair after some buttons stopped responding.
    Came back about a month ago but ever since have been having issues with network connectivity.
    Currently set on Static IP, but happens with DHCP enabled too.

    Mixpad works fine for about two or three minutes after boot, but then drops out after that.
    I’ve tested/swapped all my cables and no change.
    Seems like the entire network interface drops out but it shows fine on the switch side. Unplugging and replugging shows all the right notifications on the switch side but doesn’t reset the connection.
    Doesn’t take an IP if I swap to DHCP after it’s dropped out on Static.

    Firmware is 1.4.3
    Issue has been occuring since 1.4.1 and I’ve flashed 1.4.3 twice.

    Halp pls.

    #85992
    Profile photo of Steffen R
    Steffen R
    Participant

    to less information to provide help
    wich devices are involved and how is your dhcp setup?

    #85995
    Profile photo of Senny
    Senny
    Participant

    Devices: SQ6 connected to Cisco SG350X-48 access switch which is connected to a Cisco SG350XG-24F core switch acting as the DHCP server.
    Mixpad is connected via Unifi AP but that’s besides the point. Even when pinging the SQ6 from a wired device on the same switch I can see the SQ6 just drop off.

    I’ve verified that there’s no IP address conflict with the static address and all DHCP devices on the same switch & VLAN take their DHCP allocation with absolutely no issues.

    #85996
    Profile photo of Senny
    Senny
    Participant

    See attached for snip of ping -t

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    #85998
    Profile photo of Steffen R
    Steffen R
    Participant

    so on wich device is Mixpad running?
    is the SQ working normally without network connection?
    Can you try to setup a network connection with only SQ and a PC running Mixpad?

    #86224
    Profile photo of Senny
    Senny
    Participant

    Consider this issue closed until further notice.
    Seems like one cable was just broken enough to register as functional on the switch end, but drop packets like crazy.

    #86227
    Profile photo of Scott
    Scott
    Participant

    I was running a Fortinet WAP and router for small business which was around the $1,000 US mark, and I often got drops using this setup with an iPad. I switched the router/WAP to an Apple AirPort Extreme and have had zero drops since.

    iPads seem to like the Apple routers better for some reason.

    I’m not sure if this applies in your case, but I wanted to put this out there.

    #86255
    Profile photo of Senny
    Senny
    Participant

    It worked for a night and now it shows in the Mixpad app, but doesn’t connect.
    I’ve attached the logs for a ping -t for both static and DHCP configurations with both showing similar results.

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    #86258
    Profile photo of Senny
    Senny
    Participant

    I am indeed going through a Fortinet 100E as the main router/gateway, but the APs (Unifi AP-HD) meet the AV network (Cisco SG350X) before that with no routing needed.
    I’m mainly annoyed because I had absolutely no issues for 6 months on the same network and then the SQ6 comes back from a button repair with this.

    #86259
    Profile photo of Senny
    Senny
    Participant

    re-flashed the firmware after redownloading it (this would be the third or fourth time now) and got it stable again.

    between switching from DHCP to static, had to reboot the mixer.

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