SQ-MixPad Connections, umm, Inconsistant

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This topic contains 7 replies, has 7 voices, and was last updated by Profile photo of Alex Alex 4 years, 6 months ago.

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    Profile photo of tourtelot

    SQ-6, current firmware, iPad Air, LinkSys 4500 serving DHCP to the SQ-6. Dante bridge “off”, SQ-6 is the only device on the network. Rarely, I can get the SQ-MixPad to connect and function correctly.

    Was getting a lot of time-out messages, and no connections. Now that I try it farther away from the router, it seems to work on both a 2.4 and a 5k stream.

    Can the SQ-MixPad connection be overwhelmed by being too close to the Wi-Fi router? Seems that after I move away, the performance of the app is better. Hmm.

    Also, how do I enable sound out of the SQ4me iPhone app? Sounds silly I know, but I see the meters moving. No sound out of the phone. Is there a master volume fader that I am missing?

    Thanks all.


    Profile photo of Mfk0815

    1) if the connection do not work its an issue of the ipad and router/access point only. The app is just using the network. Probably your ipad is switching between the two networks (2.4 and 5) back and forth all the time when you are too close. Remove one configuration from the iPad and try it again.
    2) there is no audio connection from the SQ to the SQ4me App. Because wifi would add too much latency to an audio stream you won‘t be satisfied by the result. You need to connect either a monitor or inear system (wireless or with cable) to the corresponding output socket of the mixbus to hear the mix.

    Profile photo of tourtelot

    2) Ah. Of course. It’s just a fader controller. Thanks.


    Profile photo of Smalldevel

    Hello, same problems with my desk with iPad. I tried 3 different routers and 2 different Tablets. Every 10 minutes the connection löst. But only after display Time Out from iPad. No other Problems on another desk.

    Profile photo of Alex A&H
    Alex A&H

    Hi Smalldevel.

    Unfortunately, it is not possible to avoid a disconnection if the iPad goes to sleep, as this prevents a constant communication with the app when is shuts off needed hardware in sleep mode.

    You should set the sleep setting to a larger amount of time, or ‘never’ if you would like to avoid this in future.


    Profile photo of Doyle

    Having issues with losing connection to SQ5 also.. v1.41 … WiFi signal is as strong as it can be but won’t stay connected to the mixer.. seems to be worse when multiple devices are connected for personal monitoring .. 2 mixpad running and 4-5 sq4 apps running .. tried moving the router to different locations with no improvement .. tests at home work at great ranges, network is hidden and password protected. Same router I’ve used with QU mixers with no issues at all! What is going on? Apple extreme router. Is the router not fast enough to process all the signals at once ? Is the console not about to respond to that many devices at one ??

    Profile photo of Jeff

    I’ve run across an interesting issue…

    I’m running SQ Mixpad from my Macbook Pro. I like to use multiple desktops on my computer because many times I’m reading charts, mixing the band, and cueing iTunes on gigs.

    I just switched from an X32 to an SQ5 and what I’ve noticed about SQMixpad is that if I keep the computer on the active desktop with Mixpad, it stayconnected for hours and hours without issue.

    Then instance I swipe to another desktop and go back to Mixpad, it’s disconnected…. Every time I can reconnect instantaneously without a problem, so I’m quite sure this particular problem has nothing to do with the router, the network connection, or whatever else.

    This particular problem has to do with SQ Mixpad simply running in the background. It appears that if it does go into the background, something disconnects.

    I realize this is not the exact same issue as described above, but perhaps somehow it’s all related.

    Any insight on how to keep it connected on a MACOS in particular would be great. Thanks

    Profile photo of Alex

    I have the exact same issue with the SQ4You. I have a strong apple router in use and told every musician to turn off auto sleep. Even with maximum WiFi signal all the SQ4YOU smartphones (no matter if android or iOS) do disconnect from time to time. Sometimes you can even look at it and watch it doing this.

    Not very comfortable for quick changes during a show.

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