Scribble Strip LED permanent Red

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  • 2015/09/10 at 10:13 pm #50393
    Profile photo of EdiEdi
    Participant

    Today I was configuring my GLD-112 for an upcoming show when I recognized that the scribble strip LED of an unassigned strip started flickering red.
    After a while it stopped flickering and now it is permanently lit red, independent of what is assigned in the selected layer.

    If a channel is colored in yellow it now shows an orange color because of the mix between red and yellow.

    Seems to be a hardware defect in the scribble strip.

    I’m a little bit dissapointed, because the mixer is just four weeks old (brand new) and was not used for any show so far.
    Had anyone a similar problem with his GLD?

    2015/09/11 at 12:44 pm #50405
    Profile photo of John-SJohn-S
    Participant

    While it is disheartening to find a defect in a board you spent a lot of money on, electronic components are subject to infant mortality. Hopefully you will take bigger notice how AH responds to this issue. Since the scribble strip color is not a “Gig Killer” you should get appropriate response from them. By that I mean quick and effective but not Herculean. I would expect Herculean effort if the board was unusable.

    Please let us know how AH responds. My wager is you will be assured of their resolve in the end. I have never needed AH warranty help but I hear good things about their response.

    John

    2015/09/12 at 11:04 am #50426
    Profile photo of EdiEdi
    Participant

    Hello John,

    Thank you for your response.
    I know that this issue will not be a gig killer as no components in the audio path are affected. I was a little bit surprised that a first defect happend so soon without having it out in the field. But as you said, electronic components can die anytime.

    I already talked to the dealer and he said it is no big thing to replace it. He already ordered the spare part and gives me a call when it’s there to change it.
    I still trust in the reliability of A&H products.

    Best regards,
    Dieter

    2015/09/12 at 2:45 pm #50432
    Profile photo of John-SJohn-S
    Participant

    It seems like the dealer is doing the right thing. I have opened my GLD-80 to look inside and other than a lot of screws it is no biggie.

    Lets hope this is the only issue you have. Please give a final report on the resolution of this problem and again how your mixer is functioning after a few gigs.

    The GLD-112 was not available when I purchased my GLD-80 and I wish I had one now. If I get more business with RentWirelessMicriohones.com I will look into trading up.

    John

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