Topic: QuPad App on IOS15 | Allen & Heath Digital Community

QuPad App on IOS15

This topic has 15 replies, 6 voices, and was last updated 2 years, 4 months ago by Budboy1.

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2021/10/03 at 9:58 am #103785

unbreak
Participant

Please update the app to ios 15. There are many display glitches …

2021/10/03 at 9:03 pm #103792

Anonymous
Inactive

“Display Glitches?”

Greetings
Really…
I have not tried since updating to IOS 15 just yesterday.
I’ll have to go test.
I’ll have a look and get back.

2021/10/03 at 9:50 pm #103794

unbreak
Participant

yes, sometime UI flashing randomly but, most important, some UI parts are gone. The app is unusable. Please, update it

2021/10/04 at 1:05 am #103798

Anonymous
Inactive

Just powered 1st gen iPad up and seems fine?
Using Qu-Pad version 1.93 and qu32 version 1.95
IOS 15. Router is an old Apple Tall/Square Jobby which I havent touched in ..5 years

But then I dont often use this very often now at this moment
I cant see anything missing.
I’ll leave it running a while.
Cheers

2021/10/24 at 7:06 pm #104175

Budboy1
Participant

Many display issues with iOS 15. The app is mostly usable but need an update ASAP. We use a QuPac and without the app functioning properly it make things very difficult.

2021/10/25 at 10:34 am #104187

KeithJ A&H
Moderator

Hi all,

Please provide more information to us using support.allen-heath.com so we can have this looked into.

We need to know the iPad model name/number and iOS Software version (which can all be found in ‘Settings – General’)
Please also let us know if any particular action is triggering the flashes, what is meant by ‘glitches’ and what exactly is missing from the GUI as we have not seen any of this in our testing.

Thank you in advance.
Keith.

2021/10/25 at 5:17 pm #104197

Budboy1
Participant

I’ll post here and try to submit something through the support link.

I’m using an IPad Pro 12.9 inch 3rd gen – model A1876

iOS 15.0.2

The gui gets pushed because of the bars that Apple has added to the bottom and top of the screen. I’ve attached an image as well.you can see the gui is pushed and makes some things hard to get at.

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2021/10/25 at 7:27 pm #104200

unbreak
Participant

I’m using iPad Air 4th gen. Mod. MYH62TY/A
IOS 15.0.2

As you see in the yellow circle, the mute buttons are cropped and unpushable. Sometime flashes appear randomly on channel strip area.
UI does not fit the display (red arrows)

2021/10/25 at 9:32 pm #104202

Anonymous
Inactive

iPad Pro 12 inch 1st Gen IOS 15.2
All looks fine in Demo mode looking at all of the Templates
Nothing missing off the screen.
I have no bars along the top or bottom

2021/10/25 at 9:36 pm #104203

unbreak
Participant

I’m sorry… screenshot attachment failed…

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2021/11/05 at 4:56 pm #104336

Medic
Participant

Same troubles…. IPad 12,9“ Screen does not fit…. !!

2021/12/08 at 10:46 pm #104789

pixieotronic
Participant

Same problem here:
iPad Pro 11 iOS 15
It’s about time that A&H updated the app to fit the modern iPad sizes

2022/01/30 at 4:28 pm #105711

Budboy1
Participant

Are we ever going to get a fix for this?

2022/07/17 at 3:12 pm #108063

Budboy1
Participant

Update? Is anyone from A&H listening? The UI issue shouldn’t be that hard to fix. 4 years with no maintenance updates is a little frustrating.

2022/07/18 at 11:08 am #108071

KeithJ A&H
Moderator

@Budboy1

Sorry this has taken longer than we’d like, but unfortunately it has required a large rewrite and isn’t just a case of a couple of lines of code.
The good news is that it is currently being worked on and we hope to have a release soon.

Thanks,
Keith.
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