Topic: QU32 unable to switch between layers and mute/sel/pafl not working.

QU32 unable to switch between layers and mute/sel/pafl not working.

This topic contains 5 replies, has 5 voices, and was last updated by KeithJ A&H 1 month, 3 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)

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2018/06/17 at 3:37 pm #71892

Longy
Participant

I was using the QU32 the other night without issue, then for some reason I couldn’t switch between the normal layer and the custom layers. I then noticed the Mutes/Sel/PAFL buttons didn’t work when touched and since that point I’ve been scratching my head as to what has happened. I’ve just checked it again and also done the firmware update which hasn’t resolved the issue. The light next to the Custom layer is lit, all the other buttons (GEQ/Comp/Mix/FX/Grp/Main fader Mute/PAFL/Sel) work, it seems. It is almost like it is stuck in Custom mode?

Any help would be greatly appreciated.

2018/06/17 at 6:48 pm #71897

Dick Rees
Participant

Hard reset?

2018/06/17 at 7:43 pm #71899

Longy
Participant

I reset the mix settings, seems to have worked for now, hopefully it’s not something that will crop up again >.<

2018/07/13 at 3:21 am #72619

micli_ar123
Participant

I have the same problem and it can not be solved with the hard reset

2024/02/25 at 4:12 pm #119766

Audio life
Participant

Has the issue come back?. Did that solve your issue?.? That’s my current issue.

2024/02/26 at 9:40 am #119784

KeithJ A&H
Moderator

The Qu can be set to only show the custom layer via the User Permissions.
Shown in the user guide here – https://www.allen-heath.com/content/uploads/2023/06/Qu-Mixer-Reference-Guide-AP9372_10.pdf#page=50&zoom=auto,-274,493
This is so only a few channels can be presented to less experienced users.

Hope this helps,
Keith.
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