Forums › Forums › Qu Forums › Qu troubleshooting › QU24 BUGS after 18 months live gigs
This topic contains 18 replies, has 8 voices, and was last updated by debzdoodle 4 years, 10 months ago.
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2018/07/09 at 3:00 am #72487
QU Pac 24 Ver.1.93
Bug 1 – occurs OFTEN
QU pad Connection problem
Fixed IP Address
3 different routers changed , looses connection after 2 hours active working
QU pac lan is blinking and Router link blinks so it has a connection to router , but it ip address is not available , or cannot be pinged from router settings , it dissapears from router user list.Bug 2 – RARE
After sound check , i stored scene ready for gig and everything worked fine ,
at the begining of gig, happend some strange thing , mixer on master fader did not recieved any signal from instruments ,but when i entered groups 1 or 2 , signals were recieved from instruments , but no sound was at Main L/RRecalling scene i saved at the sound check resolved problem…
So i assume it is purely software bug.More to come…
2018/07/09 at 2:37 pm #72491Bug 1
it seems that you have a WiFi problem not a bug in the mixer
2018/07/09 at 2:47 pm #72492Did you read bug1
I changed 3 wi fi routers , last one is a asus 5ghz high grade router
Tried with dymamic dhcp or with static ip
Same problem.It is happening on all 3 routers, beside that my primary job is a computer network engeneer with over 15 years of xp
So it is not a “wi fi” thingActually it is like a NIC from qu pac becoming overflowed with data and it turns off or bugs…
Routers and ipads are running fine
And other mixers from other brands also have no issue…2018/07/09 at 2:50 pm #72495Just to add ,when bug occurs cannot connect when im in front of router , so range is not an issue
2018/07/09 at 3:32 pm #72497Maybe it’s the apple device?
it’s still no bug in the mixer I guess
2018/07/09 at 4:01 pm #72499When bug occurs mixer’s ip is not reachable
So it’s not apple or ipad problemBut when you restart qu pac everything is ok
2018/07/10 at 7:48 am #72514Hi Visko,
Have you contacted support about this yet? We can help look into why this is happening for you, so please start a ticket at support.allen-heath.com if you haven’t already.
The Qu-Pad app requires a constant connection to the Qu mixer, so if there is any interruption to that connection it could cause this behaviour. Do you have any other devices on the network, or is the network doing any other tasks not related to the Qu such as internet access?
Thanks
Alex
2018/07/10 at 9:58 am #72522I havent contacted support yet , it is happened last two gigs in a row , there is no internet access on the network while gig is live , it is dedicated comunication with ipad and mixer only
Interesting is that everything is fine , and after hour and a half i can see lag on qu pad app , and after that it can go offline …
p.s.
i will start a ticket …2018/07/10 at 1:33 pm #72525Visko, have you tried with a different iPad or other tablet?
2018/07/10 at 1:37 pm #72527maybe the network port at the mixer loose contact
When bug occurs mixer’s ip is not reachable
So it’s not apple or ipad problemhow do you find out that the IP is not reachable?
2018/07/10 at 2:09 pm #72528When bug happened last time , i pinged ip adress from router side to mixer and it is not reachable…
Also it is not appering on client list in router setting.
But router is showing cable is connected , both link lights on mixer lan and on router are blinking,So to remind
Connection is good for abouth one and q half hour , than occasionally i see lag on vu meters and than it goes offlineSometimes it connects back but lately i could not connect it even when i come in front of router …
2018/07/10 at 4:57 pm #72534As an emergency solution you could maybe restart the entire system shortly before the next set begins ? Remember to store your scene before shuttingn down !
Good luck !
Giga
2018/07/10 at 4:58 pm #72535I don’t know the internals of the qu series whether they have fans inside. Is it possible yours is overheating?
2018/07/10 at 6:42 pm #72538No fans. Convection cooling so be alert to not blocking airflow underneath.
2018/07/10 at 7:09 pm #72540Mixer is allways on its x stand , never blocked ,so nirmal cooling , acctualy one of last gigs when bug occurs was on open stage, at night ,cooling was excelent…
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