Qu16 Audio Malfunction / Hardware Failure?

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This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of MarkPAman MarkPAman 3 years, 8 months ago.

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  • #64831
    Profile photo of OJZEIDLER
    OJZEIDLER
    Participant

    Hello,

    since yesterday I am experiencing a malfunction in my loved QU16 console.
    Latest Qu16 Firmware 1.90 / Mac Mini Server Late 2012 / macOS Sierra 10.12.6

    1. ST3 is set to USB streaming (worked fine for years).
    2. now, all of a sudden qu16’s internal audio signal stops
    3. at same time levels of MIX1-MIX9/10 go to maximum
    4. to get audio signal back, I have to turn qu16 off and on again
    5. same problems occurs (see 2+3) after a minute or little bit later

    I noticed that during a few reboot attempts the touch display even stopped with the QU16 logo screen and the interface and console becomes unresponsive. I have already updated latest firmware, changed USB cable and ports on my Mac Mini, tried on different computer also, to no avail.

    Help is highly appreciated.
    Cheers from Germany
    Oliver

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    #64838
    Profile photo of MarkPAman
    MarkPAman
    Participant

    1, Full desk reset – test.
    2, Download latest version of 1.9 again & reinstall – test.
    3, Contact your dealer / A&H to open support ticket

    #64842
    Profile photo of OJZEIDLER
    OJZEIDLER
    Participant

    Thanks MarkOAMan,

    the problem did not occur again, I left Qu16 running for several hours without issues… so I hope it will not re-appear, albeit I really would like to find out why that strange failure happened. If it comes back, I will post here and start a support ticket.

    #64843
    Profile photo of MarkPAman
    MarkPAman
    Participant

    Pleased to hear it’s working.

    Thanks for letting us know.

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