Qu touchscreen not working

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of chirlo chirlo 1 year, 6 months ago.

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  • #70546
    Profile photo of Happy harry
    Happy harry
    Participant

    Hi,

    I have just bought a QU 24 and cannot get the touch screen to work

    the lock sureface button is green. How do I proceed

    #70557
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Harry,

    If you hard reset the console does this help at all?

    If not, please start a ticket at support.allen-heath.com and I can help you there.

    Thanks!

    Alex

    #78726
    Profile photo of chirlo
    chirlo
    Participant

    Hi a month before the guarantee expires, the screen of my qu-16 flashes a few times while it is in operation during a show. when turning it off and on it returned to normal and after a month of expired the warranty the screen of my qu-16 turned on white with some vertical stripes.
    allen & heat qu-16 was always used under the conditions recommended in the manual. There were no electric shocks or bad uses.
    I can use the full functions from the ipad but the screen is dead.
    already perform a firmware update, a hasrdware reset and brightness control. none of this worked.

    What could it be?
    How can I solve it?
    Is it a typical failure of the model?

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