Qu sb formatted pendrive doesn’t show up on os x

[MaziParticipant]

Hi!

My problem is the same like the name of this topic. I use mac osx (high sierra) and I can’t put files into the pendrive which formatted by the qu sb because my mac doesn’t sees that (only in disk utility but I can’t mount it). I tried to use it on a pc and there was ok, but I saw the file system of the qu sb formatted pendrive is FAT16. It is a big problem for me because I use a mac, i don’t have a pc.

Anybody have any ideas what can I do? I really love my AH stuffs (I have an SQ6 too) but this problem is makes me sad.

Thank you!

[Alex A&HKeymaster]

Hi Mazi,

This is due to the drive being too small for the FAT32 format, so you will need to use a larger drive (2GB+) to use it with both Qu-Drive and Mac OS.

Thanks
Alex

[volounteerParticipant]

@alex A&H

Please elaborate. It would seem that small file total on FAT16 would fit on larger FAT32.
I find references for FAT32 with maximum disk size but not minimum disk size.

Just what format do the Qus use? FAT16 FAT16B FAT32 NTFS exFAT FAT+ FATX NWS/TurboFAT something else?
I hope its FAT32 as that has the widest compatibility with USB sticks and other computers.
Also I found the Qu32 failed consistently on large usb memory using usb3.0 but we got it to work with and old usb2.0 8 gig stick.

[SteffenRParticipant]

FAT32
USB 3.0 is not guaranteed to work because the interface is still USB 2.0
since there are many problems with USB 3.0 devices

[Alex A&HKeymaster]

Hi Volounteer,

You can find more information on this here: https://support.allen-heath.com/Knowledgebase/Article/View/774

You are correct that the FAT32 format doesn’t specify a minimum size, so drives under 2GB are actually too small for Qu-Drive and not necessarily FAT32 in general.

Thanks
Alex

[volounteerParticipant]

@AlexA&H

Thanks. I do not see any reference to usb2.0 or usb3.0
That should be in the documentation.
Especially if usb3.0 is why all our drives were failing until I tried an old one in desperation.

[SteffenRParticipant]

Thanks. I do not see any reference to usb2.0 or usb3.0
That should be in the documentation.

read again
it’s written there

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