Qu sb formatted pendrive doesn’t show up on os x

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This topic contains 6 replies, has 4 voices, and was last updated by Profile photo of Steffen R Steffen R 3 weeks, 5 days ago.

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  • #86029
    Profile photo of Mazi
    Mazi
    Participant

    Hi!

    My problem is the same like the name of this topic. I use mac osx (high sierra) and I can’t put files into the pendrive which formatted by the qu sb because my mac doesn’t sees that (only in disk utility but I can’t mount it). I tried to use it on a pc and there was ok, but I saw the file system of the qu sb formatted pendrive is FAT16. It is a big problem for me because I use a mac, i don’t have a pc.

    Anybody have any ideas what can I do? I really love my AH stuffs (I have an SQ6 too) but this problem is makes me sad.

    Thank you!

    #86045
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Mazi,

    This is due to the drive being too small for the FAT32 format, so you will need to use a larger drive (2GB+) to use it with both Qu-Drive and Mac OS.

    Thanks
    Alex

    #86049
    Profile photo of volounteer
    volounteer
    Participant

    @alex A&H

    Please elaborate. It would seem that small file total on FAT16 would fit on larger FAT32.
    I find references for FAT32 with maximum disk size but not minimum disk size.

    Just what format do the Qus use? FAT16 FAT16B FAT32 NTFS exFAT FAT+ FATX NWS/TurboFAT something else?
    I hope its FAT32 as that has the widest compatibility with USB sticks and other computers.
    Also I found the Qu32 failed consistently on large usb memory using usb3.0 but we got it to work with and old usb2.0 8 gig stick.

    #86051
    Profile photo of Steffen R
    Steffen R
    Participant

    FAT32
    USB 3.0 is not guaranteed to work because the interface is still USB 2.0
    since there are many problems with USB 3.0 devices

    #86059
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Volounteer,

    You can find more information on this here: http://support.allen-heath.com/Knowledgebase/Article/View/774

    You are correct that the FAT32 format doesn’t specify a minimum size, so drives under 2GB are actually too small for Qu-Drive and not necessarily FAT32 in general.

    Thanks
    Alex

    #86068
    Profile photo of volounteer
    volounteer
    Participant

    @AlexA&H

    Thanks. I do not see any reference to usb2.0 or usb3.0
    That should be in the documentation.
    Especially if usb3.0 is why all our drives were failing until I tried an old one in desperation.

    #86083
    Profile photo of Steffen R
    Steffen R
    Participant

    Thanks. I do not see any reference to usb2.0 or usb3.0
    That should be in the documentation.

    read again
    it’s written there

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