Qu-pad and OS14.4 Connection failed

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of Markus Markus 1 week, 4 days ago.

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  • #98962
    Profile photo of Markus
    Markus
    Participant

    Hi,
    after updating our Ipad Air with OS 14.4 there is no connection to our Qu32.. The App is starting mormal,
    ,but when I choose Admin/Standard or Basic the Mixer Layout is not loading anymore and ends in Communication Error.

    In OS 14.4 i have allowed the Qu-pad software to communicate in our local Network.

    Is there any solution?

    Best Regards
    Markus

    #98963
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi Markus,

    This is not something we’ve encountered with iOS V14.4, so as it occurred straight after updating it might be caused by another part of the system and the new iOS, or settings that have changed.
    We would recommend checking through all network settings to ensure all IP addresses are different and within the same range and/or that DHCP is working correctly and addresses are being assigned correctly.
    A good old fashioned ‘turn it all off and back on again’ will often help with connection issues like this.

    If you have a computer connected to the same router as your Qu, a useful test would be to see if you can connect to the Qu using the TCP/IP option in A&H MIDI Control ( https://www.allen-heath.com/midi-control/ ) as this would give some indication of whether the issue is at the Qu or iPad end.

    If you’re still having issues after triple checking everything though, please contact us using https://support.allen-heath.com with full details of the setup and router information and we’ll work through it with you.

    Thanks,
    Keith.

    #98964
    Profile photo of Markus
    Markus
    Participant

    Hi Keith,
    thanks for your quick Response.
    You are right,there was a fault in our Managed Switch in the ACL (Access Control List ) Settings caused by Firmware Issue of the Switch. This never happend before,but exactly this Time 🙁
    Many thanks for your Support! Have a nice Day.

    Best Regards
    Markus

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