Qu Network port

[TripyParticipant]

Hi Guys
In just got a qu 16 and I m experiencing a problem with network connectivity
The unit network led LNK IS not lighting up when I plug a cat 5 cable to it and not even on the router no connection is made
I tried diffrent cables CAT 5 and diffrent routers but no luck ,
I am missing something here or the network port on the unit is faulty ?

[SteffenRParticipant]

no LED means no connection

btw. this is the wrong place to post this

[TripyParticipant]

Sorry if I posted here , this is my 1st post as I need help .
I know there is no connection , but I m trying to understand why and what s the solution ?
If any one can help or experienced this before and let me know I would be grateful
Thanks in advanced .

[LouParticipant]

Are you plugging the other end of the Cat5 into the correct jack on the router? I use it in one of the ports but NOT the LAN port. This is simple, if not working contact Support or your dealer.

[SteffenRParticipant]

try to connect a simple switch, if there is still no connection it could be a problem with the ethernet port on the QU

[TripyParticipant]

Solved
The issue was coming from the rj45 connections pins they were not in line all of them correctly .
We moved them slowly in place and it worked .
Very happy chap now .
Thanks .

[Author]

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