Qu-Drive Multitrack Recording with cuts

[eotsskleet]

3hours of recording done at the weekend with my qu-16 and the WD my passport 500GB Harddrive.
Everything worked well.. i didn’t hear any cuts or drop outs, so it looks like everything ok now!
To remember: i did a firmware update on the WD HD, did several disk-formating and loaded the newest firmware V1.2 on the Qu-16!

Thanks and Cheers eotsskleet

[Anonymous]

V1.2????? I thought the latest was V1.12. I just brought a Passport and want to make sure it works ok so where do I get V1.2 from is it a private beta

Cheers Raoul

[eotsskleet]

Sorry, i wanted to say v1.12!

[Anonymous]

Well I’ve come to my wits end. Brought the recommended drive, western digital my passport 500gb, qu-16 is on firmware 1.2 and I’m getting more skipping/jumping than ever. I brought this desk mainly because of the recording facility it offered but it just doesn’t want to work for me HELP HELP HELP 🙁 🙁

[Anonymous]

We are using a Seagate Backup Plus per the recommended guide, however the 1TB version. In three 40 minute recording sessions, one of 2-track, two of 18-track, we experienced maybe five skip events. My unfounded suspicion is that it is the hard drive rather than the Qu-16. One comparison of these external drives showed the Seagate as a lesser performing one. Of course this is just one review. I might try the WD My Passport. OTOH, I might try the Buffalo DriveStation DDR, it is a desktop external drive with 1GB of DDR buffer. It is larger and requires a wall wart but I consider these things to be an acceptable compromise to size if the recording performance is rock solid.

[Anonymous]

Hello everyone, I have encountered the same problem of tracks recorded with cuts in my Qu-16 digital mixer. I used 6 hard disks (both certified and non-certified) I have updated the firmware to 1.31 and I have always formatted hard disks from Qu-drive before use. I tried to do a hard reset of the mixer but all these attempts have not been successful.
You how you solved it? Let me know because it is a problem really obnoxious!
Please listen the MP3 attachment

Hard disk list used:
——————–
Western Digital Passport 500Gb (certified)
Western Digital Elements 500Gb (certified)
Seagate Backup Plus 500Gb (certified)
Seagate Momentus 500Gb(not certified)
Western Digital Passport 1Tb (not certified)

[Anonymous]

Sorry for missing the file, here it is 🙂

[GR-PDX]

Sounds like the needle is jumping out of the groove.

Oh, wait…

I haven’t done extensive recording yet, so I don’t know if my desk has this issue or not. Does there seem to be any pattern of when this happens? Right away, or more than 2 hours in, or…?

[mamerica]

I’ve used a WD My Passport to record with absolutely no issues. It’s certainly not a pattern. This is the only report I’ve seen. It could be as simple as a bad cable causing the problem.

[Anonymous]

I’ve also had skipping problems. Not as severe as the one you posted. On average over 4 – 45 minute sets I’ve had 2 or 3 skips. It was worse when I used the WD passport from their approved list. I been back and forth with tech support (which they were very quick to respond each time) but the last response was send the unit back to the dealer. I was hoping the last update would fix it but it did not. I’ll be sending the unit back for replacement. Let me know how you make out with yours

[Anonymous]

to GR-PDX : generally right away (appears to be present each time increases the dynamic of the song, but it is not always so)

to ALL: I agreed with the Italian distributor of A & H for warranty return of the mixer. They will carry out technical checks on the apparatus … I’ll let you know. However, it is unacceptable to a similar problem on a mixer bought 2000 €!
I’m really very angry!

[moon]

I use a Lacie 500 gig drive formatted on the QU-16 and it works perfectly all the time.
I take recent recordings off the drive right away and store them for mixing on my
computer system. That way the Qu-16 is always empty when I do a new recording project.
cheers,
Mike

[Anonymous]

Ok Mike (moon)
but a mixer of this caliber should not behave in this way. Should be able to support any type of hard disk even with very few restrictions … keep in mind that I format the disks before each recording but the problem is always present. I remind you that I have used as many as 5 different disks, at this point the problem may not be the hard drive. Next week I’ll return my Qu-16 at the assistance. We’ll see….

[Ermep01]

Hi all,

I’m still having playback problems. I used the files provided by Nicola A&H.
What did I do:
Used WD drive Utility to update my WD-Drive. Did the long test. Everything OK.
Factory default the QU-16. Re-installed the firmware.
Format the WD on the QU-16. Again format the WD on the QU-16.
Copied the files from my W7 PC to the WD.

My QU-16:
Firmware: 1.31 – Rev 2966 2014/02/04 09:33:50
MAC 1: 00:04:C4:00:8F:03
MAC 2: 00:04:C4:00:8F:04
DAC Temp: 58 (Hi 59, Lo 46)
CPU Board: 04
Audio Board: 09
Surface Board: 11
Fader Firmware: V56.e
Processor: 0302E01F-AB359806-50B01620-F5000582

Western Digital My Passport 500GB USB3.0/USB2.0
Firmware: 1.025
Supplied USB-cable: 4064-705107-000
Lot Number: JEMSHE108130JG

Please listen to the enclosed sample.

Attachments:

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[Anonymous]

Hi Ermep01,
I think you should return the mixer to the manufacturer as I did.
Several people have this problem and it is dramatic!
What’s you serial number machine? I’m curious

LDP

[Author]

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