Qu !6 Master Fader To Full When Open Project In Logic/

[tc2riggsParticipant]

I’ve been running my Qu 16 and Logic for about 6 months. About a month ago, I’ve had this problem of the master fader on the Qu 16 jumping to full volume when I:

1) Open a project
2) Make an edit in Logic (delete a take, make a change in the preferences, etc.

It seems to have started around the time I downloaded and loaded the available Qu/ Logic template from this site.
Opening a project that was not created with the template, has the same results. Thus, making me believe it might not be associated with the template.

Any help would be much appreciated.

[volounteerParticipant]

any software updates in the pc opsys driver or DAW ?

[tc2riggsParticipant]

Mac OS – up-date
Logic – up-to-dATE
QU 16 Firmware up-to-date

I just realized that quitting Logic makes the fader drop to the bottom.

Re-launching makes the fader go to full.

[volounteerParticipant]

up to date does not mean the last update did not cause the problem

what are ALL the settings options in Logic, driver, and opsys

are you using midi for anything?

[tc2riggsParticipant]

I agree that a recent update could have caused the problem.

I’m not sure what you are specifically asking for “what are ALL the settings options”

I am not using MIDI

I do have a Helix Rack connected via USB to my computer, and audio cables connected to two channel inputs on the mixer

[volounteerParticipant]

I do not know all the settings but I can see how there could be one that is causing the problem now

Was the helix rack added after the problem or before it started?

[tc2riggsParticipant]

Helix Rack was connected before the issue, and has always worked fine.
I did test with Helix off, and it’s software not running. Same issues with Logic.
Disconnected Helix USB cable from computer and audio cables from mixer.
Still issue persists.

[volounteerParticipant]

open a trouble ticket. it could be the Qu. At least AH may give you a better clue to your problem.
Visit the technical support page at: https://www.allen-heath.com/support where you can check the Knowledge Base or submit a ticket to the Support team.

[tc2riggsParticipant]

Thanks a bunch!

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