Qu !6 Master Fader To Full When Open Project In Logic/

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This topic contains 8 replies, has 2 voices, and was last updated by Profile photo of tc2riggs tc2riggs 3 weeks, 3 days ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #100238
    Profile photo of tc2riggs
    tc2riggs
    Participant

    I’ve been running my Qu 16 and Logic for about 6 months. About a month ago, I’ve had this problem of the master fader on the Qu 16 jumping to full volume when I:

    1) Open a project
    2) Make an edit in Logic (delete a take, make a change in the preferences, etc.

    It seems to have started around the time I downloaded and loaded the available Qu/ Logic template from this site.
    Opening a project that was not created with the template, has the same results. Thus, making me believe it might not be associated with the template.

    Any help would be much appreciated.

    #100243
    Profile photo of volounteer
    volounteer
    Participant

    any software updates in the pc opsys driver or DAW ?

    #100244
    Profile photo of tc2riggs
    tc2riggs
    Participant

    Mac OS – up-date
    Logic – up-to-dATE
    QU 16 Firmware up-to-date

    I just realized that quitting Logic makes the fader drop to the bottom.

    Re-launching makes the fader go to full.

    #100245
    Profile photo of volounteer
    volounteer
    Participant

    up to date does not mean the last update did not cause the problem

    what are ALL the settings options in Logic, driver, and opsys

    are you using midi for anything?

    #100246
    Profile photo of tc2riggs
    tc2riggs
    Participant

    I agree that a recent update could have caused the problem.

    I’m not sure what you are specifically asking for “what are ALL the settings options”

    I am not using MIDI

    I do have a Helix Rack connected via USB to my computer, and audio cables connected to two channel inputs on the mixer

    #100247
    Profile photo of volounteer
    volounteer
    Participant

    I do not know all the settings but I can see how there could be one that is causing the problem now

    Was the helix rack added after the problem or before it started?

    #100249
    Profile photo of tc2riggs
    tc2riggs
    Participant

    Helix Rack was connected before the issue, and has always worked fine.
    I did test with Helix off, and it’s software not running. Same issues with Logic.
    Disconnected Helix USB cable from computer and audio cables from mixer.
    Still issue persists.

    #100252
    Profile photo of volounteer
    volounteer
    Participant

    open a trouble ticket. it could be the Qu. At least AH may give you a better clue to your problem.
    Visit the technical support page at: http://www.allen-heath.com/support where you can check the Knowledge Base or submit a ticket to the Support team.

    #100253
    Profile photo of tc2riggs
    tc2riggs
    Participant

    Thanks a bunch!

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