Qu-24 white screen?

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This topic contains 3 replies, has 4 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 1 year, 3 months ago.

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  • #49344
    Profile photo of tra88
    tra88
    Participant

    This is an odd problem which occur everytime when I use my Qu-24 mixer. Device turning on normally but after using it for a while the screen turn to white and I can’t use it anymore. Audio is coming through and I can using faders etc. normally but can’t do nothing on screen. Hopefully I have iPad so I can use EQ’s and other things. I updated new firmware (1.7 -> 1.73) couple of weeks ago and now this problem shows everytime. I tried to reinstall firmware but it didn’t help.

    Does anyone else have this kind of problem?

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    #49365
    Profile photo of robbocurry
    robbocurry
    Participant

    It needs to go in for a service, that’s not normal!

    #78728
    Profile photo of chirlo
    chirlo
    Participant

    Hi a month before the guarantee expires, the screen of my qu-16 flashes a few times while it is in operation during a show. when turning it off and on it returned to normal and after a month of expired the warranty the screen of my qu-16 turned on white with some vertical stripes.
    allen & heat qu-16 was always used under the conditions recommended in the manual. There were no electric shocks or bad uses.
    I can use the full functions from the ipad but the screen is dead.
    already perform a firmware update, a hasrdware reset and brightness control. none of this worked.

    What could it be?
    How can I solve it?
    Is it a typical failure of the model?

    #78733
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi chirlo,

    Unfortunately, it sounds like the screen itself has failed, and no, this is not typical.

    Please contact your local distributor who will be able to fully test the unit and make any repairs or replace parts as necessary.
    You can find a full list of our distributors here (http://www.allen-heath.com/where-to-buy/).

    We ensure that distributors have all the knowledge and information required for something like this, so you should be able to get sorted out quickly.

    Keith.

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