QU-24 / Logic Pro Control Surfaces / Mac OS Catalina

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This topic contains 9 replies, has 5 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 weeks, 4 days ago.

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  • #88564
    Profile photo of sleeplesswaves
    sleeplesswaves
    Participant

    Hi all,

    I just got a new QU-24. Woo hoo! I saw that Catalina isn’t officially supported yet when downloading software. Has anyone tested it? Does that mean is doesn’t work, or that it’s simply not supported yet? Just want to clarify before I take more steps.

    Tutorials are a bit sparse online, but I did find this: https://www.youtube.com/watch?v=UDxdgQhKex4

    – I have DAW Control 1.71 installed
    – I’m running MAC OS 10.15.2
    – I have the MIDI on the QU-24 set to channel 14 and the MIDI on the DAW control set to 15
    – The little squares light up when I make changes on the mixer
    – I have added Mackie control surfaces x4 in logic and set the input/output to match MIDI 1 / 2 / 3 / 4 on each control surface added
    – I am able to record 32 individual tracks in Logic fine

    But when I slide the faders, nothing happens in Logic. Is this a Catalina problem or something I might have missed.

    I realize I may have missed mentioning a setting or three here, there are many things I configured, like USB streaming, etc.

    Any input welcome as I get things setup.

    Cheers

    #88570
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Sleeplesswaves,

    It is correct that MacOS Catalina is not officially supported at the moment, but I can help make sure everything on the desk is set up correctly before suggesting that Catalina is the cause of the problem.

    Could you confirm you are viewing the custom layer on the Qu and you have assigned MIDI channel strips to all channels of the custom layer?

    Thanks
    Alex

    #89022
    Profile photo of SoupKitchen
    SoupKitchen
    Participant

    Hey Alex, do you have any updates on the Catalina issue? We’re halfway to the next macOS being released and we are still blocked from updating to the last. I’m using qu32 at the moment. Thanks!

    #89048
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi SoupKitchen,

    Unfortunately, MacOS Catalina has not yet completed our test procedure, so I don’t have any news on this at the moment. We will inform the forum as soon as official support is announced.

    Thanks
    Alex

    #89137
    Profile photo of Kc_minne
    Kc_minne
    Participant

    Is there any idea on the duration time for this? We have no particular hurry, but wanted to install it on my Macbook Pro and didn’t find any resources to install it other then it is not supported on catalina. As you are testing, surely there is something in de dev pipeline and its just bugfixing now… If you look for a tester, more then welcome to let you abuse my macbook pro for it… We use a Qu-32.

    #89142
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi KC,

    Unfortunately, I cannot offer an ETA for this as support will be announced as soon as it testing is complete. The time this takes can vary depending on what is found during the test procedure, so it’s not possible to offer a time scale.

    Thanks
    Alex

    #89861
    Profile photo of TimBo55
    TimBo55
    Participant

    2 things, really. One… this Catalina issue should really have been done and dusted by now. Still no timeline on when this will be finished?

    and second..The DAW control driver… I have never managed to get this to work with Logic X. The installation set-up is convoluted (having to wire it up in the Environment page…really?) I can’t believe it would have been beyond the wit and wisdom of your people to have had an installer that would simply set this up. I have tried installing/uninstalling (rinse and repeat) a number of times and have never managed to get it working as it should.
    I know the QU series is a few years old now, but I get that feeling that any further development support is pretty much on the back burner, now.

    #89862
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi TimBo55,

    As I’ve said above, an ETA cannot be provided. We could only provide an ETA if we sat on completed work for a period of time, and we’d much rather announce support as soon as it’s available.

    With regards to getting Logic setup for DAW Control, the steps detailed in the DAW Control Help document are required to have this set up correctly and how DAWs interface with control surfaces is not something we have control over. If you’re having trouble setting this up, please go to support.allen-heath.com to start a support ticket and one of the team will be happy to help.

    Thanks!
    Alex

    #90361
    Profile photo of SoupKitchen
    SoupKitchen
    Participant

    Hey Alex,
    can you oficially confirm to me that someone is actually working on this? If you’re phasing out Qu then I need to now. I’m a little under pressure here to either update our Workstations or get rid of all A&H stuff.

    #90387
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi SoupKitchen,

    Qu series mixers are now officially supported on MacOS Catalina, however, other products such as the DAW Control Driver are still in test.

    The Qu is still very much a current product for us and there are no plans to phase it out in the near future. However, when the day does come that we discontinue the Qu, we still aim to support discontinued products for as long as possible – we still get support inquiries for products which have been discontinued for 10 years or so!

    Thanks!
    Alex

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