Qu 24 does not boot (no log in screen)

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 years, 1 month ago.

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  • #87434
    Profile photo of coops
    coops
    Participant

    Hello. This morning at our church, the QU24 came up with a display “Qu-24” and then below “Allen&Heath”. It gave us no log in screen.
    Re-powered it and left it for a while. Then did the reset, which cleared all illuminated buttons.
    Still nothing.
    Can someone advise me the next best step.
    Many thanks
    Neil

    #87435
    Profile photo of coops
    coops
    Participant

    Smaller photo of the screen before and after the reset as the first was too large

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    #87444
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Coops,

    This is likely to be a hardware issue rather than software.

    Please contact your local distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks
    Alex

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