QU-24 crush after update

[lasolitudeParticipant]

Hi guys!

Hope you may help.

There is a problem with my QU-24. After updating the firmware from QU-24 V1.73 to QU-24 1.82, occassionally I have installed the wrong firmware assigned for QU-Pac V1.82 (16-channels). Don’t ask me how, but I did it. Then the story begins..

I wanted to backup QU-Pac V1.82 to QU-24 V1.73 version, but the mixer couldn’t find the file of firmware on USB key. Then in order to make it possible for mixer to find the file of update, I just renamed QU-24 V1.73.quu file on my USB to Q-Pac V1.73.quu. The process of installation started and it end up with fail after reboot.

Now the console is just not reacting, buttons are not working. When I turn it on, the display shows the start screen of device and not loading anything, it’s not working actually.

Is there any way to solve this problem, to make a backup maybe or hard restart (btw the standard way of hard reset is not working too). Not any button react. Please help!!

[DavidCoParticipant]

Hi lasolitude, try this:

After removing all QUU files from your key, put a fresh copy of the Qu24 firmware image back on. Turn off your Qu24. Put your key into the USB-A slot. Hold the USB (above preamp) and HPF in buttons down as you power up. This should invoke the bootloader to look for a new firmware image on a USB key and force an update.

EDIT: I *strongly* recommend that users refrain from renaming QUU files. While the codebase is mostly common, there are distinctly separate builds for each product in the range.

Hope this helps,

DC

[lasolitudeParticipant]

Hello DavidCo!

Thank you for the reply.

Unfortunately it didn’t work either. Finally, I’ve just passed the console to the service centre. Hope they will find a solution.

Certainly, I will never do the same mistake again.

[Author]

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