Qu-16 USB streaming dropping out

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This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of Scomer Scomer 4 years, 9 months ago.

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  • #57773
    Profile photo of Rob

    Hey all, wondering if anyone’s encountered this issue before?

    I’m using my Qu-16 (firmware v1.9) as an interface with my macbook pro running 10.9.5. It used to work perfectly, but just today it’s started to suddenly drop out, i.e. it stops receiving audio from the macbook, regardless of which ST track I return on. It’s not the DAW, system sounds don’t return either. It still receives mic input just fine. Unplugging the usb and replugging seems to fix it temporarily, but it just happens again 2 minutes later. I’ve tried switching out the usb cable for another, still happening.

    Nothing’s changed in my setup, as I said it’s been working perfectly for over a year. This is making me tear my hair out, if anyone has any idea’s on what’s going on here I’m all ears!

    Profile photo of Dick Rees
    Dick Rees

    My guess is not that it’s the Qu is not receiving but the Mbook that’s not putting out.

    What recent changes if any in your setup? Any auto-updates?

    Profile photo of Alan P
    Alan P

    Hi Rob did you find a fix for this? i am having the same problem? Mine was working fine last time i tried it a few months back (before i updated the Q.U. 16 to firmware 1.90)

    Profile photo of Scomer

    I Also have this issue. And Have not found any fix. But its crippling the workflow so bad that I can´t rely on this system.
    So any fix or idea would just be lovely.

    Came after upgrading to FW 1.90

    QU-16 fw. 1.90
    OSX 10.11.6

    Profile photo of Scomer

    Ok, good news. Apparently upgrading from El Capitan 10.11.6 to Sierra 10.12.2 it no longer corrupts my recordings with hiss´, pops, and screeches every 10-20 seconds while recording into logic or reaper (making it impossible to work with).

    I do not know if this will help everybody and I wish the best of luck.
    Maybe the FW 1.90 was written for OSX Sierra. One can only guess.
    Ps, remember to backup all your stuff before upgrading!

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