QU-16 sudden freakout (crazy faders)

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This topic contains 3 replies, has 4 voices, and was last updated by Profile photo of Alex A&H Alex A&H 1 month ago.

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  • #85353
    Profile photo of Michael
    Michael
    Participant

    Hi all

    I work in a small venue with a QU-16 and am in a bit of a panic; as of one hour ago the mixer started to basically go crazy. It’s refusing to recognise separate mixes; any change I make on one mix sets all other mixes to the same levels. It also randomly sent the FOH Master all the way to the top creating hellish feedback. It’s muting things when i’m not pressing anything too, and when I go to the GEQ it’s setting all bands to zero without me touching them. heeeeeeeeelp!

    I’ve done a hard reset but to no avail. Does anyone have any ideas what I can try next?

    Thanks a lot

    M

    #85384
    Profile photo of Mike C
    Mike C
    Participant

    What firmware version are you running?

    If your running an old version, update. If your running the current
    version re-install it.

    #85397
    Profile photo of volounteer
    volounteer
    Participant

    In similar cases with PCs and related gear I always unplug the power for a minute and then plug it back in and reboot.
    Sometimes that actually fixes the problem.
    Else, like @mikec said update the firmware andor reinstall it first.
    Failing that fixing it then I suggest opening a trouble ticket.

    #85398
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Michael,

    This, unfortunately, sounds like a hardware issue as the hard reset hasn’t helped.

    I would suggest contacting your local distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks
    Alex

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