QU 16 screen rotary glitchy

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 1 year ago.

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  • 2023/04/11 at 9:35 am #112375
    Profile photo of Nick.home
    Nick.home
    Participant

    Hi,

    I’ve got a QU16 it’s got an issue with the rotary knob for the screen. When operating it, the parameters jump and doesn’t operate smoothly. All the other control knobs work perfectly. Has anyone else had this issues or know of a fix?

    2023/04/11 at 11:25 am #112377
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @nick.home

    Unfortunately this sounds like the encoder itself may be failing, the best thing to do is to contact your local distributor (https://www.allen-heath.com/where-to-buy/) who will be able to get your unit checked over and carry out any repair if required.

    Thanks,
    Keith.

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