Qu-16| Faders changes values itself | VIDEO

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This topic contains 7 replies, has 4 voices, and was last updated by Profile photo of mf24 mf24 4 weeks ago.

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  • #86500
    Profile photo of mf24
    mf24
    Participant

    Hello,
    I’ve been using Qu-16 for about 10 months and I came across the problem twice. The problem is that the device itself changes values of random channels (usually to the maximum) in one of the select (on video FX1), and after setting them manually down, and switching to any other select (LR, MIX, FX), and then to bsck to the FX1, the values again goes up. The problem still appears although loading scene again or rebooting the mixing console. I managed to set it down by mobile app (Mixing Station Qu Pro) without touching the console. Any ideas?
    Youtube Video: https://www.youtube.com/watch?v=jZ1BH0T5SYg
    Thanks in advice.

    #86501
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Mf24,

    Please start a ticket at support.allen-heath.com for assistance with this.

    Thanks!
    Alex

    #86505
    Profile photo of Steffen R
    Steffen R
    Participant

    could it be that in the linking screen the routing is turned off?

    #86514
    Profile photo of mf24
    mf24
    Participant

    Which routing? Where to find it? Channels 13-14 and 15-16 are linked.

    #86519
    Profile photo of Steffen R
    Steffen R
    Participant

    Wich parameters are linked?

    #86528
    Profile photo of mf24
    mf24
    Participant

    I can’t check it now, but as I remember – gate, comp, volume, GEQ, Delay, HPF, (just “CHANNEL” option in link window).

    This time the problem was with (also) linked channels, but the first time, it was about channels 6,7,8 that are not linked, and the problem was with their volume getting to max on one of the MIX.

    #86536
    Profile photo of Bis-Repetita
    Bis-Repetita
    Participant

    I just had same issue last venue

    Checking and setting with the groupe ok
    second group ok
    recall the scene and bimmm

    trouble with level on recall scene

    #86537
    Profile photo of mf24
    mf24
    Participant

    Did you get any solution from the support of the A&H?

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