Q.O.S error on AR2412

[rey]

AR2412 “just recover from Q.O.S error” often show up on home screen. What is this message mean? Can somebody give a clue
Sorry if my english not correct

[eotsskleet]

have you ever “clear” this message? It normally shows up if a firmware update was done! in the homescreen you can “Clear” this message!

[rey]

Alredy cleared, but keep showing again. The firmware is ver.1.40 updated about 1 or 2 mnth ago not sure exactly,rigth after updated I plug in the AR2412 and its automaticcally updated too, with the message that says updating succesfull. On my though updating only once with one vers, and its confirm succes. But why the message keep showing(the QOS error), so i think it’s something else go wrong. Last sunday service running 2 hrs and that message showed 2 times and 2 times cleared.

[fornies]

It might be referring to the network standard Quality Of Service which is used to make sure there is enough bandwidth for high priority data. Are you using any type of switch with the AR2412 or GLD? Also, a bad network cable might cause problems.

[rey]

A bad network cable could be the problem, cause no switch used between mixer and audio rack, and I’m not using the original cable with ethercon. Thanks fornies

[Allen & Heath Product Support]

Q.O.S. = Quality of Service
https://allen-heath.helpserve.com/Knowledgebase/Article/View/425/0/gld-80–what-is-qos

If the problem continues, test with another cable, this could be the problem.
If the cable is not the issue, please email a copy of the log files to the UK Product Support – https://allen-heath.helpserve.com
Please included serial number details of desk and audioRack

[rey]

I’ve replace the RJ45 connector, and so far no Q.O.S error message appear. Thanks all

[pilotspike]

I believe the that this can occur also based upon your power up sequence.

John

[MikeShand]

I believe the that this can occur also based upon your power up sequence.

Is this actually the case? I don’t see anything in the manual recommending a required, or even preferred, power up sequence. Is there a sequence that should be avoided?

Or are you suggesting that if you have a switch between the GLD and the AR you should power THAT up first? I could see that that might be a good idea.

Mike

[pilotspike]

When you power down if you power down the AR first, the console I believe will show QOS messages before you shut it down. I have done that where I shut the amp racks down (the location of one of my AR’s) and then when I got to the console to shut it down I was distracted by the QOS message until I had that DUH moment. 🙂

In the case of having a network switch between the console and AR, I don’t know as I don’t have that setup. It would be an interesting experiment however. I can see where if the switch were alive the console would have connectivity at its port, but if the AR weren’t then the console might throw a QOS. Thats kind of like saying I can talk to the network, but the AR is not answering. I am guessing on that though.

John

[Author]

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