Phantom Fader moves

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 4 years, 5 months ago.

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  • 2019/10/28 at 5:12 pm #87363
    Profile photo of EJC
    EJC
    Participant

    Has anybody else had any ghosts in the fader machine, on the latest firmware update (SQ5 1.4.3)?

    Mid-show switching between layers, my faders 17-21 and main LR jumped to -inf level.
    Still passing audio at the correct level; and the MixPad app showed the same, all those faders at -inf but still passing audio.
    As soon as I touched a fader I regained control (at the correct level)

    Really weirdly – faders 23-27 jumped up to where 17-21 should have been (no audio level showing)…

    Just a quirk, but if it had taken the audio with it that could have been a p45!

    2019/10/29 at 9:50 am #87370
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi EJC,

    I’m sorry to hear this!

    This isn’t behaviour I’ve come across before and, after discussing this with our software team, it sounds like this could be a hardware issue rather than a software bug.

    Could you please open a ticket at support.allen-heath.com so that I can look into this further with you?

    Thanks!
    Alex

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