Order reliever status

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This topic contains 6 replies, has 4 voices, and was last updated by Profile photo of sonicNRG sonicNRG 1 year, 2 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #86994
    Profile photo of Veer
    Veer
    Participant

    Can’t tract my order. It has been 1 month but still i didn’t received the software code by post

    #87042
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Veer,

    Please log into your account on the shop and go to My Account > Download to generate your Add-on key.

    If you’re still having trouble please email support@allen-heath.com with your order number and one of the team can take a look for you.

    Thanks
    Alex

    #88678
    Profile photo of sonicNRG
    sonicNRG
    Participant

    I have the same issue..
    I talked with someone at A&H on Friday, more or less explaining the information described by Alex.

    Here’s my problem,
    I can’t access my account.
    My email address doesn’t appear to be being recognised.

    The product has been charged to my credit card account. Shame I can’t use them.

    #88688
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi SonicNRG,

    Please email shop@allen-heath.com with your order number and one of the team can look at this for you.

    Thanks!
    Alex

    #88689
    Profile photo of sonicNRG
    sonicNRG
    Participant

    Hi Alex,
    Thank you for the reply. I know you are a busy guy.

    I have already sent a message from the “shop” page.
    I don’t actually know my order number. I didn’t get any confirmation email of the order from A&H.
    I assumed it was because of the Christmas period. It’s only when I recieved my card statement that I began to get concerned.
    I have been sending “sales” emails, but recieved no reply.
    I did talk to someone Friday via telephone, sadly I didn’t get a name.
    He explained the proceedure to access the codes I require, but I wasn’t able to access my computer until the evening. This is when I found I couldn’t log in.
    Hopefully someone Monday morning can look into it.

    Thanks again,
    Paul Preston

    #88700
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi Paul,

    That was me!
    And it is Monday morning, and I can indeed look into it for you 🙂
    I’ll PM you…

    Cheers!
    Keith.

    #88745
    Profile photo of sonicNRG
    sonicNRG
    Participant

    Just a quick message of thanks to both Alex, and Keith..

    Now all sorted..

    Cheers,
    Paul

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