Order reliever status

[VeerParticipant]

Can’t tract my order. It has been 1 month but still i didn’t received the software code by post

[Alex A&HKeymaster]

Hi Veer,

Please log into your account on the shop and go to My Account > Download to generate your Add-on key.

If you’re still having trouble please email support@allen-heath.com with your order number and one of the team can take a look for you.

Thanks
Alex

[sonicNRGParticipant]

I have the same issue..
I talked with someone at A&H on Friday, more or less explaining the information described by Alex.

Here’s my problem,
I can’t access my account.
My email address doesn’t appear to be being recognised.

The product has been charged to my credit card account. Shame I can’t use them.

[Alex A&HKeymaster]

Hi SonicNRG,

Please email shop@allen-heath.com with your order number and one of the team can look at this for you.

Thanks!
Alex

[sonicNRGParticipant]

Hi Alex,
Thank you for the reply. I know you are a busy guy.

I have already sent a message from the “shop” page.
I don’t actually know my order number. I didn’t get any confirmation email of the order from A&H.
I assumed it was because of the Christmas period. It’s only when I recieved my card statement that I began to get concerned.
I have been sending “sales” emails, but recieved no reply.
I did talk to someone Friday via telephone, sadly I didn’t get a name.
He explained the proceedure to access the codes I require, but I wasn’t able to access my computer until the evening. This is when I found I couldn’t log in.
Hopefully someone Monday morning can look into it.

Thanks again,
Paul Preston

[KeithJ A&HModerator]

Hi Paul,

That was me!
And it is Monday morning, and I can indeed look into it for you 🙂
I’ll PM you…

Cheers!
Keith.

[sonicNRGParticipant]

Just a quick message of thanks to both Alex, and Keith..

Now all sorted..

Cheers,
Paul

[Author]

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