Noise during recording

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of Alex A&H Alex A&H 4 days, 9 hours ago.

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  • #103311
    Profile photo of danieldlds
    danieldlds
    Participant

    Hi,

    I have a Qu16 connected to a PC running Cubase 9. I recorded some sound through one of the mono channels. Sometimes during the recording, as the music plays, the sound becomes kind of metallic, and saturated. It screws up the whole recording.
    I suspect it may be related to the buffering to the DAW. I have the latest driver (I am on windows 10).
    What can I do to investigate this ?

    Thanks,
    Regards

    #103609
    Profile photo of mixsit
    mixsit
    Participant

    I haven’t recorded to DAW yet (just the top USB), signing in here out of interest.

    #103610
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi @danieldlds

    We have an article on this here: https://support.allen-heath.com/hc/en-gb/articles/4404321552401-Qu-Troubleshooting-issues-with-the-USB-B-interface

    Please go to support.allen-heath.com to submit a request if you need further support.

    Thanks!
    Alex

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