Noise during recording

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  • 2021/09/06 at 8:09 pm #103311
    Profile photo of danieldldsdanieldlds
    Participant

    Hi,

    I have a Qu16 connected to a PC running Cubase 9. I recorded some sound through one of the mono channels. Sometimes during the recording, as the music plays, the sound becomes kind of metallic, and saturated. It screws up the whole recording.
    I suspect it may be related to the buffering to the DAW. I have the latest driver (I am on windows 10).
    What can I do to investigate this ?

    Thanks,
    Regards

    2021/09/23 at 3:38 am #103609
    Profile photo of mixsitmixsit
    Participant

    I haven’t recorded to DAW yet (just the top USB), signing in here out of interest.

    2021/09/23 at 7:17 am #103610
    Profile photo of Alex A&HAlex A&H
    Keymaster

    Hi @danieldlds

    We have an article on this here: https://support.allen-heath.com/hc/en-gb/articles/4404321552401-Qu-Troubleshooting-issues-with-the-USB-B-interface

    Please go to support.allen-heath.com to submit a request if you need further support.

    Thanks!
    Alex

    2021/10/03 at 7:52 pm #103791
    Profile photo of danieldldsdanieldlds
    Participant

    Hi,

    I followed the guide in that link you posted. It still happens frequently. I don’t notice any difference.
    I will submit a support request as you advised.

    Thanks,
    Regards

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