No signal !!!

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  • 2016/01/23 at 5:26 pm #53491
    Profile photo of JSPaudioJSPaudio
    Participant

    Hello all,

    I have a Qu-24 and since today, with no reasons, i haven’t any input signal. I have checked my routing, reset the console, update the firmware… and nothing to do, no signal in any inputs (mic and line).
    Have you an idea ?

    Thank you all !

    2016/01/23 at 6:14 pm #53492
    Profile photo of GCumbeeGCumbee
    Participant

    Are all your inputs LOCAL? Plugged in the back. Check the input routing to make sure they didn’t get changed to DSnake.

    Other than that we need more info.

    2016/01/23 at 6:47 pm #53493
    Profile photo of Dick ReesDick Rees
    Participant

    Or switched to USB

    2016/01/23 at 9:29 pm #53494
    Profile photo of JSPaudioJSPaudio
    Participant

    All are on “local”. :-/

    2016/01/23 at 9:32 pm #53495
    Profile photo of JSPaudioJSPaudio
    Participant

    I Will try USB in my studio tomorrow.

    2016/01/24 at 11:31 am #53503
    Profile photo of JSPaudioJSPaudio
    Participant

    I have tested USB streaming. So there is input signal from my Mac but no sound from any output.
    All local input (mic, line, ST) and output (LR, headphone, mix, matrix) doesn’t work !

    2016/01/24 at 5:36 pm #53506
    Profile photo of BearBear
    Participant

    Muted DCA ?

    2016/01/24 at 5:48 pm #53509
    Profile photo of MarkPAmanMarkPAman
    Participant

    Do you get sound in headphones when you PFL a channel? How about a Mix or L&R?

    My money’s on a DCA too…..

    2016/01/24 at 6:28 pm #53511
    Profile photo of GCumbeeGCumbee
    Participant

    I agree it sounds like a DCA problem but it seems that if he did a hard reset wouldn’t the DCA assignments go away? Maybe not. I haven’t tried it.

    2016/01/24 at 6:55 pm #53512
    Profile photo of dpdandpdan
    Participant

    what are you using to test all these outputs that has proven that there is no output?
    Not to be insulting, but apart from everything that has been thought of here,,,
    I am reasonably confident that the console has pooped.

    2016/01/24 at 8:11 pm #53513
    Profile photo of JSPaudioJSPaudio
    Participant

    Thank you for your answers !

    DCA are not muted, no sound in headphone with PFL…
    To test outputs (mix, LR, alt and matrix) , i’ve used RCF art315A, Nexo PS15 (work with 01V96) and my studio monitors which work fine with my Focusrite interface. And to test inputs, i’ve used mic (SM58, rode nt1), keyboard and iphone on all mic and line in.
    The only signal i have is in input from USB streaming.

    it seems that all AD/DA converters are dead, suddenly… Strange !

    2016/01/24 at 10:50 pm #53517
    Profile photo of dpdandpdan
    Participant

    ‘it seems that all AD/DA converters are dead”

    I believe you are correct and that’s the probelem, you need to CALL A&H service about this.

    2016/01/25 at 9:56 am #53532
    Profile photo of JSPaudioJSPaudio
    Participant

    The console will return to customer service. I cannot fix the problem myself.

    Thank you all for your answers !!!! 🙂

    2016/01/26 at 7:22 pm #53569
    Profile photo of dpdandpdan
    Participant

    I hope it is under warranty for you

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