New Mixer and no inputs working

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This topic contains 7 replies, has 4 voices, and was last updated by Profile photo of Pseudolus Pseudolus 1 month, 1 week ago.

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  • #122034
    Profile photo of Pseudolus
    Pseudolus
    Participant

    Heh all – after waiting for a month for delivery my new CQ 18t was delivered at the end of April. Finally had time today to set it and get familiar with it, and I’ve hit a snag. No inputs are registering any incoming signal. Only way i can get an input signal is with bluetooth. However on top of this I can get no output at all either to main LR or any of the mix outs. I have a horrid suspicions that the circuit board which handles both in and out is knacked on arrival which is the Bluetooth is on a different board would sort of confirm my suspicions. tried multiple different input methods from standard mic (not phantom) in, line in from laptop, guitar in, and tested all channels. Nothing. Not a sausage. Before I send it back am I missing something really daft that I need to do before I start plugging things in? Is there a secret initiate operation sequence button i can’t see?

    #122037
    Profile photo of mfusa
    mfusa
    Participant

    I suppose it’s possible you have a dead-on-arrival unit but, no insult intended, are you sure you are operating it as intended? Have you reviewed the manual and online training videos on YouTube? On the config/inputs tab are they set to “analogue” for the input source? Is the gain turned up on the inputs?

    In any event, it should be pretty straight forward if you are getting a signal on bluetooth then sending it to the MainLR should be as simple as turning up the fader on BT, turning up the fader on MainLR mix, and making sure neither the input or output has the mute enabled.

    But no, there is no secret special initiation process that you should have to do to get it to pass audio. Good luck šŸ™‚

    #122044
    Profile photo of Pseudolus
    Pseudolus
    Participant

    All set to analogue, and gain has no effect. Auto gain does not detect anything either and asks “Are you sure it’s turned on? Plugged in? do you need phantom?” or some message like that which is not relevant for an SM58 on an xlr which works direct to a bose s1 pro speaker but not on the mixer.

    #122050
    Profile photo of mfusa
    mfusa
    Participant

    If you plug headphones into the headphone jack, and press listen on BT (with a visibly working input source on the meter) can you hear anything?

    Sounds like you probably have a DOA mixer. Iā€™d probably open an official support case with A&H during the week and just let them do one last troubleshooting with you before you try to exchange the mixer.

    #122051
    Profile photo of JayDee
    JayDee
    Participant

    Do you have any way to verify that the microphone and cable aren’t broken?

    #122060
    Profile photo of Pseudolus
    Pseudolus
    Participant

    mic and cable work fine direct into a Bose S1 Pro so no issuees with that. Also i have tried many different ways to input (MP3, Guitar etc)

    Think is a DOA but I’ll open a ticket as you suggest.

    #122061
    Profile photo of SteffenR
    SteffenR
    Participant

    What is your dealer saying? That would be the first address.

    #122062
    Profile photo of Pseudolus
    Pseudolus
    Participant

    Just spoke to Scan the dealer and they concur it’s probably DOA and that yes the input / output are on a different board to the bluetooth module. A&H opened the ticket and closed it immediately saying speak to the distributor r – nowt to do with us and we won’t comment on anything basically. Not that impressed by that response but business is business I guess.

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