network connection stop working

Forums › Forums › Qu Forums › Qu troubleshooting › network connection stop working

Tagged: 

This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 4 years, 2 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 2020/02/21 at 2:23 am #89755
    Profile photo of Colin
    Colin
    Participant

    My qu-pac will not connect to the router. I have had this setup for a few years now with no problem. Now when I connect the router the qu-pac, it has no connection (no activity lights next the either net jack). I of course checked the cables and that the router was on. I can unplug the router from the qu and plug it my sq and works fine there. any ideas??

    2020/02/21 at 9:22 am #89759
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Colin,

    From your description, the issue does seem to be isolated to the Qu, which suggests this may be a hardware issue.

    Please contact your distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks!
    Alex

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.