network connection stop working

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 3 months, 2 weeks ago.

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  • #89755
    Profile photo of Colin
    Colin
    Participant

    My qu-pac will not connect to the router. I have had this setup for a few years now with no problem. Now when I connect the router the qu-pac, it has no connection (no activity lights next the either net jack). I of course checked the cables and that the router was on. I can unplug the router from the qu and plug it my sq and works fine there. any ideas??

    #89759
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Colin,

    From your description, the issue does seem to be isolated to the Qu, which suggests this may be a hardware issue.

    Please contact your distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks!
    Alex

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