ME-1 shows audio but no output to headphones

Forums Forums ME Forums ME troubleshooting ME-1 shows audio but no output to headphones

This topic contains 5 replies, has 4 voices, and was last updated by Profile photo of Rlauck Rlauck 3 weeks, 5 days ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #110500
    Profile photo of Rlauck
    Rlauck
    Participant

    We have 8 ME-1’s that we normally run from a Me-U Hub. Our hub went down so we daisy chained them directly from our A & H idr 64. Of the 8, they all show audio, but only 2 of them – number 1 in the chain and number 4 in the chain allow us to hear the audio from the headphone jack. Any suggestions?

    #110514
    Profile photo of Mike C
    Mike C
    Participant

    Can’t think of a quick suggestion for the audio issue but you can use some off the shelf
    POE ethernet switches for the ME series.
    https://support.allen-heath.com/hc/en-gb/articles/4403292650641-ME-Compatibility-with-third-party-switch

    #110522
    Profile photo of Brian
    Brian
    Participant

    How are your powering them? I suspect the ME-U hub was powering them before, but now that it isn’t working, what are you using? I suspect that the power supplies aren’t adequate. Have your tried swapping the 1 and 4 power supply to other units? That would be a quick test to see if my theory is correct.

    #110564
    Profile photo of Rlauck
    Rlauck
    Participant

    Brian,

    Thanks. We were powering them with the power supplies that came with the ME-1’s. We tried switching power supplies, switching cat cables. We tried everything and could only get those two to work. We updated firmware to the latest. No clue! We are up and running again because we were able to purchase a new hub, but still scratching our heads. They work perfectly fine with the Dante card and the hub, but directly from the Ace card and power supplies, we could see audio signal input on the meters, but heard nothing, either from headphone jack or mono out!

    #110672
    Profile photo of ahjeff
    ahjeff
    Moderator

    Hi Rlauck
    Do you have access to the ME-U web interface? Can you confirm that the “Source Clock Sync” has an orange tick next to it? If not, try going through your system, making sure that all clocking settings are correct.
    – Jeff, A&H

    #110718
    Profile photo of Rlauck
    Rlauck
    Participant

    Jeff,

    Thanks. We had to return our Me-U Hub because we were unable to connect with it. We were attempting to run the Me’s from the Ace Card in port-B. Only 2 of the me’s would output audio. We ended up purchasing a new Me-U Hub and everything is operational now, but no clue why only 2 of 8 would output audio. We traded power cables, cat 6 cables – order of daisy chain. It was so bizarre.

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.