Ip8 is not working properly on v1.7

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This topic contains 24 replies, has 6 voices, and was last updated by Profile photo of BILDIC BILDIC 2 years, 8 months ago.

Viewing 15 posts - 1 through 15 (of 25 total)
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  • #71578
    Profile photo of BILDIC
    BILDIC
    Participant

    I use dlive director + mixrack dm32 + 2x IP8.

    I updated dlive mixrack and director from v1.63 to v1.7.
    After update, IP8 connect under category mixrack and not under surface.
    I noticed when i start mixrack and director, director is in offline mode. Here the surface connects to IP8 and works properly. When i go online with director in time of connecting the IP8 disconnects. After that in category Surface-Controller-IP8 there is red icon “not connected” (picture2). When i remove IP8 from surface and add them to mixrack, IP8 is connected and works how it supposed to. I downgraded to 1.63 and everything worked. Then i again updated to 1.7 and it wasnt working again without doing anything.

    PS:
    Firmware Ver 1.63 on Mixrack have on ip8 ver 1.12 (All OK)
    Firmware Ver 1.7 on Mixrack have on ip8 ver 1.23 (Surface not connected)

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    #71643
    Profile photo of Wolfgang
    Wolfgang
    Participant

    i have already forwarded this discovery

    #71653
    Profile photo of BILDIC
    BILDIC
    Participant

    I want to ask if there is some other way of setting functions to channels on ip8.
    There is already v 1.7 and from the start its pain to set.
    Link to show what i mean https://streamable.com/rj4cn

    With every change of function, the channel number resets and channel type too.
    To set back the channel number with mouse or touch screen isnt user friendly.
    If you need to set around 50 channels, it takes a lot of time.

    It doesnt take that much time to fix it for programmers.

    #71654
    Profile photo of RS
    RS
    Participant

    What if you unmount IP8s from Mixrack and remount them to surface. Do they keep their settings?

    #71656
    Profile photo of BILDIC
    BILDIC
    Participant

    i tried it couple of times, but it only mounts to mixrack.(1.7 ver.)

    setting stay the same.
    i tested it with empty show too (FOH show default)

    #71670
    Profile photo of RS
    RS
    Participant

    Thanks for the info.

    Then updating is a no-go for me, as I have almost the same setup as you.
    Thanks for testing!

    #71802
    Profile photo of RS
    RS
    Participant

    Could we have a official statement from A&H?

    I would love updating to 1.7 to get the enhancements for IP8 fader bahaviour. But with the problems described above I won’t dare doing so…

    #71803
    Profile photo of BILDIC
    BILDIC
    Participant

    I send a Ticket (12 June 2018 10:14 AM)

    and wating.

    Curent status is: On Hold

    #71806
    Profile photo of RS
    RS
    Participant

    thanks BILDIC!

    #71836
    Profile photo of BILDIC
    BILDIC
    Participant

    🙂
    Status is: Closed

    It will be fix from AH.

    #71856
    Profile photo of RS
    RS
    Participant

    Thanks for the info!

    #71868
    Profile photo of dockopenbrook
    dockopenbrook
    Participant

    I really should have read this before… 🙁
    I’ve updated today and run in exactly that problem… and yes only workaround is to connnect the IP8 directly to the MixRack

    really disapointing…

    #71939
    Profile photo of RS
    RS
    Participant

    Status closed, but no comment, hint, eta from A&H?

    #71961
    Profile photo of BILDIC
    BILDIC
    Participant

    AH Posted on: 14 June 2018 09:46 AM

    “this has been identified as a bug, or development team are looking into a fix for it now.”

    #71962
    Profile photo of RS
    RS
    Participant

    thanks again BILDIC for the clarification!

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