IDR8 Error

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  • 2014/11/11 at 6:39 pm #43005
    Profile photo of Anonymous
    Inactive

    Hi guys,

    We have an IDR8 unit installed in one of our classrooms at work. The unit is working but we cannot access it over the network with System Manager. Basically, the System Manager connects to the device but as soon as it pulls the settings off the device it crashes and comes up with an error:

    Can’t find = 10.255.246.161/Input Delay
    File… ..\ahnet\sysbuild.cpp
    Line… 334

    We can still access the device via System Manager with a network cable connected directly to the device, without going over the network.
    Anyone had this issue before?

    Any help will be much appreciated, many thanks!

    Best,

    Efthymios

    2014/11/12 at 9:19 am #43023
    Profile photo of Nicola A&HNicola A&H
    Keymaster

    Hi Efthymios,

    I suggest you get in touch with our local distributor for assistance as they are best placed to support and advise you. Alternatively you can submit a ticket to our UK Support team here.

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