idr48 major problem

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of Allen & Heath Product Support Allen & Heath Product Support 9 years, 7 months ago.

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  • 2014/07/07 at 9:46 am #40637
    Profile photo of pacfer
    pacfer
    Participant

    Hi there,
    We own a idr48 and last saturday se have faced a major problem…
    During the show, some of the channel cards stopped working.. Se use about 40 channels and have to finish the show with only 16…
    Have you faced the same problem in other units? Any known issue?
    We have been Allen & Heath users for about 15 Years with no problems…
    Have upgraded from an ML4000 but now we don’t know how to solve that issue… Please let US know if there is something that we can do about it

    2014/08/23 at 5:56 pm #41425
    Profile photo of Kinicover
    Kinicover
    Participant

    Hi. We have the same problem. Our Idr48 fails when it is working during 1 hour. All chanels of a slot stopped working during the show.
    Could you solve the problem?
    Could you help us?
    Thank so much

    2014/08/26 at 10:52 am #41437
    Profile photo of Allen & Heath Product Support
    Allen & Heath Product Support
    Moderator

    Kinicover & Pacifier,

    Please email Product Support on support@allen-heath.com so we can open support tickets for you.

    If I can ask you to transfer the logs from the iLive system to a USB stick and then attach them to the email, this will save us asking for them later.

    Thanks guys.

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