Front Panel on Qu-Pac locked

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This topic contains 4 replies, has 3 voices, and was last updated by Profile photo of Mike C Mike C 4 months, 1 week ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #85190
    Profile photo of jonphilippe
    jonphilippe
    Participant

    Hello,

    I have a Qu-Pac with all physical buttons locked. Currently I am on the channel page and the touch screen allows me to toggle tabs and highlight channels, but I am unable to make changes.

    On the Qu-pad, I am logged in Admin. and have no problem with control.

    I am about to do a power-cycle, but I am wondering how this could happen. I am really hoping I do not have to do a factory reset…

    Thanks all!

    #85198
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Jon,

    Please start a ticket at support.allen-heath.com and I can take a look at why this is happening.

    Thanks!

    Alex

    #85201
    Profile photo of jonphilippe
    jonphilippe
    Participant

    Thank you very much! I will be back at the church on Tuesday and will gather info. and submit a ticket. Is it something that we can attempt to resolve the same day?

    #85213
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Jon,

    Our offices our option 9-5 Monday to Friday (UK time), but if it is something that can be resolved in the software, it is probably an easy fix.

    Thanks! Alex

    #85220
    Profile photo of Mike C
    Mike C
    Participant

    I had that same thing happen one time with my QU-Pac as well a little over a year
    ago. Can’t remember the firmware version I was running at the time though.
    Doing a shutdown, power off back on took care of it.

    Let us know what you find out.

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