the experiences in the last 25years show the opposite… there are always people that complain about not realized features
Hmm, my expierience is that the „behind closed door“ policy will raise the expectation of the customer far more than a list of possible features. And that higher expectations will result infar more disappointment than the other way around.
I am part of a software development team, which is working on a product since almost twenty years. Some years ago we started to communicate our development plans open minded with our customer and that was a huge success for us. Our relationship with our customers is better than before because they are now somehow team members. So, believe me, I know what I am talking about.
Scott 2 years, 7 months ago.
