Firmware v1.61 Screens go black with X cursors after button press sequence

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Nicola A&H Nicola A&H 3 years, 5 months ago.

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  • #66359
    Profile photo of Mike
    Mike
    Participant

    Hi All,

    Updated to v1.61 on the DLive (S7000 with DM64) today and have an odd issue with the screens going black and only showing the white X cursor. Sound is still outputted and the faders / channel strip buttons all still work (Mute, SEL, Mix,PAFL). Some knobs / buttons next to the screens work, but obviously you can’t see what you’re doing… Surface needs to be rebooted after this to get them going, but 3/4 time a surface reboot will show the same black screen once its connected to the MixRack.

    I’ve been able to re-produce it after every system or surface reboot so far by pressing SEL, Mic, PAFL on Channel strip 9 on layer C of Bank 3, followed by any SEL button.

    Anyone else come across this issue? Any other info needed to help troubleshoot?

    #66363
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi Mike, could you please send your Show file and logs to support@allen-heath.com with the description above, and we will look into it straightaway. Does the same behaviour apply to a template Show file?

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