Failed to connect to DSP board

Forums Forums GLD Forums GLD troubleshooting Failed to connect to DSP board

This topic contains 7 replies, has 6 voices, and was last updated by Profile photo of SteffenR SteffenR 2 years, 10 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #48486
    Profile photo of casigoreng
    casigoreng
    Participant

    Dear Allen&Heath

    i need your help! Imidiatly. This is the second time my GLD left me alone. On Thursday, Jun the 4 everything works fine. Yesterday i start the console and the message “Failed to connect to motor faders” apears. Toda (Sunday) the message changes to “Failed to connect to DSP board”. Seems to be a hardware problem. Firmware is 1.51. Update doesn’t work for DSP Board and Motor Faders.

    Logs are attached.

    PLEASE! I NEED THE CONSOLE ON June the 16th. We have a DVD Production there and it relies on it! It relies on Allen&Heath!!! Don’t leave me alone.

    #48487
    Profile photo of casigoreng
    casigoreng
    Participant

    Attaching the logs is not allowed. Please give me a hotline where i can contact.

    #48493
    Profile photo of Chris93
    Chris93
    Participant

    If it was me I’d be opening it up and reseating ribbon cables.

    Chris

    #48495
    Profile photo of Maurits Thiel
    Maurits Thiel
    Participant

    This is a know issue, Internal USB cables not ok.
    Get the desk to a service center and get them replaced, warranty applies (as it is a know problem with the first batch built)
    I had this problem with my own desk and with a rental desk in taiwan.
    Now i travel with a replacement kit if i have rental desks.
    If you have issues getting quick replacement i can send my replacement set.
    DO NOT USE OTHER CABLES THAN SUPPLIED BY A&H

    #48512
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi casigoreng,

    I see you are based in Germany. I recommend you contact our German distributor, Audio Technica, as they are best placed to support and advise you on this matter. You can find their contact details here: http://www.allen-heath.com/dist_type/germany/

    #48559
    Profile photo of casigoreng
    casigoreng
    Participant

    It was a broken USB-Cable. Support in Mainz replaced it with a new cable and everything works well. The whole “operation” took about 20 Minutes. But 500km to ride… Please A&H do the nature a favour and use better cables. Or send a cable set to the customers to do the replacement on their own.

    This is the second broken cable in the desk. Let’s see how long it will work

    #73042
    Profile photo of Edward Sunday
    Edward Sunday
    Participant

    my GLD 112 developed same problem showing “failed to connect to motor faders” please guide me on the way out. Thanks

    #73062
    Profile photo of SteffenR
    SteffenR
    Participant

    Hello Edward,
    I found this adress:

    Sunny C Electronics Co Ltd

    BB20A OJO ALABA INT,L MKT
    Ojo
    Lagos, Nigeria

    Tel: +234 8037278800

    Good luck and keep us informed

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.