Faders not working SQ5

[dhuijbertsParticipant]

Hi everybody,

Today I turned my SQ5 on, and de faders are not moving.
I can move them up and down and the volumes will change, but when I switch to a different layer the faders won’t move.

What can I do, can I reset something or check something

[Mike CParticipant]

When you change layers do the scribble strips change and indicate
what the fader assignment is on that layer?

What happens with the faders if you select a mix to put the faders to the
sends on fade mode?

Try a hard reset of the mixer and or a firmware update or re-load.
Back up the mixer first.

[ioTonParticipant]

looks like a powersupply / hardware problem

But of course you can try fader calibration…

greetings

[dhuijbertsParticipant]

yes, the scribble strips change..

it makes no differents, i can select every layer, faders won’t move.

[Mike CParticipant]

Sounds like it’s about time to contact your dealer or Allen Heath.

[Samuel SParticipant]

Hi dhuijberts,

This happened to me two years ago with an SQ-6. I sent it for warranty repair. They found that the console had been exposed to too much dirt and debris from outdoor shows. They had to replace all the faders and the circuit board that connects the faders. In my case, it was around $300-500 if I remember correctly. I’m not sure if your cause is the same, but the symptoms you shared are exactly what mine were.

[dhuijbertsParticipant]

I send the mixer back on Monday for repair,
I wonder if this is covered by the warranty.
you can expect it to be built against dirt.

[Samuel SParticipant]

Nice, I hope warranty does cover it for you. I can’t remember if warranty covered part of my repair or not. I was sort of bummed that debris was able to get into the console and mess up the faders. I too was expecting the unit to be able to handle the “elements” a lot better. But I’ve learned that maintenance is absolutely essential at least in the SQ series.

[Author]

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