Faders not working

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This topic contains 6 replies, has 4 voices, and was last updated by Profile photo of mike6 mike6 3 years, 1 month ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #73485
    Profile photo of mike6
    mike6
    Participant

    Faders not working

    I have a qu 24 and the faders have stopped working! hardware or software malfunction?
    These days I have used with the ipad to be able to control Fx and monitors!

    #73489
    Profile photo of Mike C
    Mike C
    Participant

    Stopped working in what way….you move the faders but they no control of the levels, the faders will still manually control the level but the motor control does not work to reposition the fader as you change modes.

    #73492
    Profile photo of mike6
    mike6
    Participant

    the fader changes the levels! but when I switch modes, the faders do not move! I do LR if I need to go to the FX noa alter stays where they are! for example the links channels also do not work!

    what will only Softoware be?

    #73493
    Profile photo of Lee7
    Lee7
    Participant

    Have you tried perferforming a “Hard Reset” to see if that remedies the problem?

    #73495
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Mike6,

    This is most likely a hardware issue.

    Please contact your distributor or support for more information.

    Distributor details: allen-heath.com/where-to-buy/

    Support: support.allen-heath.com

    Thanks!

    Alex

    #73498
    Profile photo of Mike C
    Mike C
    Participant

    Sounds like it’s the hardware, a hard reset is always worth a try though.

    #78127
    Profile photo of mike6
    mike6
    Participant

    Done hard reset,
    made update

    do not solve!

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