Faders not returning to position when switching banks

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This topic contains 18 replies, has 12 voices, and was last updated by Profile photo of MartinM MartinM 1 week ago.

Viewing 4 posts - 16 through 19 (of 19 total)
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  • #111058
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    @MartinM

    I cannot find your email address in our Support database. Do you have a ticket number I can look up from previous correspondence, and was it through http://support.allen-heath.com/ or an A&H distributor? Your local A&H distributor should be able to assist regardless of where you bought the mixer from, and I’m happy to facilitate that if you reach out to my team directly at http://support.allen-heath.com/ and reference this conversation.

    #111062
    Profile photo of MartinM
    MartinM
    Participant

    Hey, Nicola! I can’t tell you how much I appreciate you looking into this. A couple of things…

    1) No, you won’t find me email there for a couple of reasons… First, the person I spoke to offered me two paths forward, neither of which was even close to an option. So, when he offered to open a ticket and start a repair request, I declined. Looking back, I wish I hand’t, because I can see now how that would have been helpful in establishing a history. Second, I’m using my personal email for this forum, but would use my work email for official communication with A&H Support.

    2) I tried to find how to reach out to your team at support.allen-heath.com, but it wasn’t clear to me how to do that. I’d be happy to, I just wasn’t sure where to go after landing there.

    Thank you again. It’s been great to hear from someone helpful.

    #111065
    Profile photo of snwbrd830
    snwbrd830
    Participant

    @MartinM

    Please let us know how this is resolved. I have been having the same issues on a 3 year old board used in a house of worship. And I mean the same exact problem; at least 2 bad faders we un unable to use at Walland then a hand-full more that act up occasionally. It’s honestly hard to keep track of them all. My contact with service about the issue received the same response; re calibrate the fader and if that doesn’t work(which it doesn’t) send in the board.

    #111076
    Profile photo of MartinM
    MartinM
    Participant

    Nicola A&H, snwbrd830, et al,

    Our rep—through whom our integrator purchased the console for us—had me create a ticket through https://americanmusicandsound.freshdesk.com/support/home.

    He said they will contact me, and, once it’s determined to be an issue with the fader motors, he can get the parts for us fairly quickly.

    I will keep this thread updated, as this seems to be more of a widespread issue than I was aware.

Viewing 4 posts - 16 through 19 (of 19 total)

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