Topic: Fader problems | Allen & Heath Digital Community

Fader problems

This topic has 14 replies, 12 voices, and was last updated 1 year, 7 months ago by Flo84.

Viewing 15 posts - 1 through 15 (of 15 total)

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2017/11/17 at 7:43 am #66324

Espen
Participant

Hi
I got my SQ5 yesterday, and immediately noticed problems with the motorized faders. When I flip through the layers or choose a mix, and go back, the fader does not return to the correct position. Tried to calibrate several times, but no change.
And why can’t I find a manual anywhere?

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2017/11/17 at 8:18 am #66326

KeithJ A&H
Moderator

Hi Espen,
I have sent you a message.
Thanks,
Keith.

2017/11/17 at 8:49 am #66327

KeithJ A&H
Moderator

For any users wondering – a hard reset solved this issue.
This is done by holding EQ ‘In’ and ‘HF’ keys when powering on the SQ.

Keith.

2017/11/17 at 2:46 pm #66334

Art
Participant

And we’re all now officially jealous!

2017/12/21 at 12:10 am #67067

Swell
Participant

I had a similar issue. One of my channels wasn’t muting properly. After I conducted a hard reset, everything seemed to work properly. Thanks for the advice.

2018/01/08 at 2:03 pm #68017

RonnieD
Participant

Should we just do a hard reset when we receive the unit to help resolve a future misfire somewhere? Picking mine up this Friday 🙂

2019/10/06 at 5:39 pm #86827

Andy
Participant

Hi If you hard reset faders: are all faders reset or can you choose which one you want to reset?
Andreas

2019/10/14 at 6:34 am #87019

Andy
Participant

To describe the problem. My channel 13 will only work in monitor not in FOH. It’s like it muted for FOH and can not sound.There is signal in. I have look at the routings and what I can see it’s looks ok. It’s similar to the other faders. Any ideas?

2019/10/14 at 8:30 am #87020

MarkPAman
Participant

Is it assigned to L&R (assuming that’s your FOH)? – Select the FOH mix, then hold down “Assign” button, and check that Ch13 select button is lit)

2020/02/25 at 11:14 pm #89851

veki
Participant

Hello
I am having the same problem with 9 channels on my mixer
when i do calibration my fader jumps up and down
it’s been a long time coming
I can attach a video but you will see what the problem is

2020/02/26 at 9:31 am #89859

Alex A&H
Keymaster

Hi Veki,

Please go to support.allen-heath.com and start a ticket for assistance with this.

Thanks!
Alex

2020/02/28 at 12:04 am #89898

veki
Participant

thanks alexA&H

2023/01/30 at 10:39 pm #111209

Jlo
Participant

Hello all, Im having similar issues. Hard reset has not fixed nor software. faders 3, 4, and 5 have all slowed down. When changing layers the faders do not return to the original position and end up changing the level of the channel its on on each fader. I’ll upload a video later. A&H, any ideas what can be done about this? We’ve had this board for about 4 years now so definitely out of warranty..

2023/01/31 at 8:23 am #111213

Rafael A&H
Moderator

Hello @Jlo,

I’ve got your enquiry at our support ticket system, thanks for sending it. I’ll make sure to follow up in there.

Cheers,
Rafa

2023/01/31 at 1:21 pm #111217

Flo84
Participant

Hi,
for information on my SQ-6 (february 2018) I have now some faders which move more slowly at certain operating ranges (and it’s my personnal mixer, used in normal condition). No control issue.
My first idea was to order new faders but before I opened my SQ to check them.
After removing the faders which were slower, I could see that the pulley on which the belt is positioned didn’t turn freely all the time.
I put some lub on the pulley shaft and now my fader is back to normal speed.
I’m still going to order a few faders in advance just in case.

Best
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