External wav. Files do not play

[mmmmmsq]

Downloaded wav. Files do not play or are recognized by either sq drive or usb-b protocols. Is there some files that will work or a tutorial that will get me going?

[Alex A&H]

Hi!

This could be for a few different reasons.

In general, check:

– The sample rate is correct for SQ-Drive (96kHz).
– There is no BWF chunk or marker data included.

If they are stereo files:
– They are all stereo.

If they are multitrack files:
– They are all the exact same length and size.
– They are all mono.
– The are named correctly and follow the format detailed in the reference guide. https://www.allen-heath.com/media/SQ_ReferenceGuide_V1_4_0.pdf#page=86&zoom=auto,-361,484

I personally use Reaper to prepare files for SQ-Drive with the Force WAV setting.

If you need further assistance, please start a ticket at support.allen-heath.com and I can take a look at the files for you.

Thanks
Alex

[Author]

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